This Refund Policy applies to online payments made through our Platform at https://myspectrum.in, operated by SPECTRUM SERVICES.
Refunds Issued Only For
Duplicate Payment
In case of an accidental double charge for the same order, you may be eligible for a refund of the duplicate transaction amount. We do not issue refunds for change of mind, partial usage, or promotional offers unless required by applicable law or explicitly stated at the time of purchase.
Refund Request Process
- Contact us at support@myspectrum.in or call +91-97-1115-0404 within 7 calendar days of the transaction.
- Provide your registered mobile number, order or transaction reference, payment date, and amount charged.
- For duplicate payments, include proof of both transactions (e.g., bank SMS, UPI receipt, or card statement).
- Our team will verify the payment with our payment gateway records and respond within 3–5 working days.
Processing Time
Approved refunds will be processed and credited back to your original payment method within 7–10 working days. The actual credit to your account may depend on your bank or payment provider.
Non-Refundable Situations
- Successful delivery or activation of a subscribed service or product, except where duplicate payment is proven.
- Charges disputed without sufficient transaction details or outside the reporting window.
- Third-party fees charged by banks or wallets (if any) may not be refundable by us.
Contact
For refund-related queries, visit our Contact Us page or email support@myspectrum.in.