1. Introduction
This Privacy Policy describes how SPECTRUM SERVICES ("we," "us," or "our") collects, uses, processes, and protects your personal information when you visit and use our website, https://myspectrum.in (the "Platform").
By using our Platform, you consent to the practices described in this Privacy Policy. This document is published in compliance with the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect include:
A. Personal Information (PI)
This includes data that can be used to identify you directly. We collect this when you register, place an order, or contact us.
- Identity Data: Name, date of birth, and gender.
- Contact Data: Email address, mobile number, and billing/shipping address.
- Account Data: Username and password (stored encrypted).
B. Financial and Transaction Data
We collect necessary financial information to complete transactions.
- Payment Data: Details required to process payments (e.g., credit/debit card details, UPI ID). Note: We do not store full credit card details on our servers; this data is securely handled by third-party payment gateways.
- Transaction Data: Details about payments to and from you, and other details of products or services you have purchased from us.
C. Technical and Usage Data
This information is collected automatically when you use the Platform.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access the Platform.
- Usage Data: Information about how you use our Platform, including clickstream data, page response times, and pages you viewed or searched for.
D. WhatsApp and Messaging Data
When you communicate with us via WhatsApp or receive service messages from us through the WhatsApp Business Platform (provided by Meta), we may collect and process:
- Phone Number: Your WhatsApp-registered mobile number used to send or receive messages.
- Message Content: Text, media, and metadata in messages you send to us or that we send to you for service-related purposes.
- Delivery Metadata: Message timestamps, delivery/read status, and related technical logs required to operate our messaging services.
We use WhatsApp only for legitimate business communications such as billing reminders, payment confirmations, installation or service updates, account notifications, and customer support. We do not use WhatsApp to sell your personal data.
3. How We Use Your Information
We use the information we collect for various business purposes:
| Purpose | Type of Data Used |
|---|---|
| Service Delivery | Process and deliver your orders, manage payments, refunds, and collections. |
| Communication | Send order updates, confirmations, service notifications, billing reminders, and respond to your inquiries via email, phone, SMS, and WhatsApp Business messaging. |
| Marketing & Promotions | Send promotional emails about new products, special offers, or updates (you can opt-out at any time). |
| Platform Improvement | Analyze Usage Data to improve our website design, product offerings, and user experience. |
| Security & Legal | Protect the Platform from fraud, unauthorized transactions, and ensure compliance with legal obligations. |
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your Personal Information. We only share data when necessary for business operations or legal requirements:
- Service Providers: We share necessary data with third parties who perform services on our behalf, such as payment processors, courier/logistics providers for order fulfillment, IT service providers, and Meta Platforms, Inc. (WhatsApp Business Platform / WhatsApp Cloud API) to deliver and receive business messages on WhatsApp. Meta processes this data in accordance with its own privacy policies.
- Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights or safety of our company, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption (SSL) for data transmission.
- Restricted access to our databases for employees.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6. Your Rights
Under applicable law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data we hold about you.
- Deletion: Request the deletion of your personal data, subject to legal retention requirements.
- Withdraw Consent: Withdraw your consent to the processing of your data at any time (where consent is the basis for processing).
To exercise these rights, contact us at support@myspectrum.in or visit our Contact Us page.
7. User Data Deletion Instructions
If you want us to delete personal data associated with your account or WhatsApp communications with SPECTRUM SERVICES, you may request deletion as follows:
- Email support@myspectrum.in from your registered email address, or message us on WhatsApp from the phone number linked to your account.
- Include your full name, registered mobile number, and a clear request to delete your personal data.
- We will verify your identity and process eligible deletion requests within a reasonable period, subject to legal, billing, and regulatory retention requirements (for example, tax or transaction records we must keep by law).
Deleting account or messaging data may limit our ability to provide ongoing broadband service, billing support, or payment-related assistance. You may also stop receiving WhatsApp messages from us at any time by replying STOP or by contacting us using the details above.
For data processed by Meta through WhatsApp, you may also review Meta's data and privacy settings within WhatsApp and Meta's own privacy resources.
8. WhatsApp Business Messaging
By providing your phone number and interacting with us on WhatsApp, you consent to receive service-related messages from SPECTRUM SERVICES through the WhatsApp Business Platform. Message frequency varies based on your account activity and service needs. Standard data charges from your mobile operator may apply.
We do not send unsolicited marketing messages without applicable consent. Service messages are sent only for purposes connected to your broadband account, payments, installations, support, or other operational needs.